At Bay Cycles our Professionally trained Cytech Level 3 Mechanics are ready to get your ride ready to hit the open road. Whether it’s a simple puncture or a complete strip down and rebuild, we have the tools and expertise to get the job done


As a Shimano Service Centre we work closely with Shimano to provide quality service and assistance with a well-known, high quality brand. You can expect quality, reliability, safety and convenience without unexpected costs. The Shimano Service Centre is about bike care, which is entirely different from just being able to service bikes. We operate in accordance with the Shimano Service Centre brand values: Convenience, Friendliness, and Expertise

In addition to being Shimano STEPS eBike and Di2 trained, we are also Bosch eBike Certified with all the necessary tools to service and keep your Bosch eBike powering you up those hills.

We pride ourselves on always striving to raise the bar of customer service and, as such, run the workshop on a booking in system enabling us to maintain quality servicing and faster turnaround times.

Our Main Levels of Servicing to keep your bike in tip top condition are as follows:

Visual Health Check Visual Health Check (VHC) £10 Providing an assessment of need rather than a service. The VHC, as the name suggests, is a visual check of your bike to identify any service requirements. In allowing us to pre-identify any problems, we are able to keep you fully informed of what is required before any work is carried out and to pre-order any parts required. A Visual Health Check commonly leads to a General Service. And, the great news, for customers that do choose to go ahead with the work quoted, the £10 cost of the VHC is credited back against the work carried out.
Safety Service Photo (Large) Safety Service £30 Our entry level service is designed to ensure your bike is in a safe and roadworthy condition. All bike parts and torqued and aligned correctly, chain lubricated, and tyres pumped to the correct pressure. Slight gear adjustments will also be done where necessary. We will further advise you of any noticeable wear or parts requiring replacement. (Please note: Quoted Price does not include cost of new parts)
Workshop - General Service (Large) General Service £50 This is the most popular service our customers choose. Fitting, adjustments, and resetting of normal wear and tear items such as gears, brakes, cassettes and chains is included within the General Service charge. The headset, bottom bracket and all other bearings will be checked to see if replacement is needed. Light truing and tensioning of wheels will be checked and adjusted if necessary. Please note, however, repairs outside of normal wear and tear, including severely out of true or de-tensioned wheels, may incur additional charges dependent on time required to complete. (Please note: Quoted Price does not include cost of new parts)
Full Strip & rebuild (Large) Full Strip and Re-Build £150 This service is, as the name suggests, the full works. It is aimed at bikes that may have been ridden throughout the winter and require a complete overhaul, or a bike in much need of some tender loving care. The bike will be stripped down to its bare frame. The frame will be cleaned and polished thoroughly with all appropriate components degreased using our parts washer. Once the frame and forks are stripped and cleaned we give them a thorough inspection. Bearings will be replaced where necessary, and inner and outer cables will all be replaced. Wheels will both be given hub services, and trued and tensioned as necessary. Moreover, if you wish to have any new parts fitted during the rebuild these will be fitted within the service cost. (Please note: Quoted Price does not include cost of new parts)
Hand Bulit Wheels Hand Built Wheels Please Call Handbuilt wheels can be specified in store and are built on site by our Cytech qualified technicians. Using the best components from Brands such as Chris King and DT Swiss, we are able to build wheels to your exact requirements.
Workshop - Custom Builds (Large) Custom Bike Builds Please Call From custom steel touring cycles to Trek Project One bikes, at Bay Cycles we are able to ensure your ride is truly one of a kind. We work with you to ensure you have a bike that is… and completely unique to you.

To book your bike in for service or for more information on any of our other services please call the team on 01803 316785 or email us via our Contact page.